Frequently Asked Questions
Everything you need to know about your Kojeva beauty experience.
Are Kojeva products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Kojeva is committed to ethical beauty; all our products are 100% vegan and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary depending on the destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.